William Hale, offer fire and security maintenance services. Our maintenance engineer’s fleet are fitted with vehicle tracking, which mean our professional response team can be on-site quickly to deal with any issues you may have.
With William Hale, all your concerns or issues will be dealt with as we provide a 24-hour call-out facility with all service contracts.
Our professional maintenance team are just a phone call away and can be on-site for any call-out within just four hours of receiving notification, 98% of call-out sites are reached within 2 hours and a large percentage are dealt with over the phone at no additional cost.
All our engineers have a high level of customer liaison skills, which means you will receive exceptional customer service. Our engineers are trained to the relevant technical codes of practice and in health, safety and care standard so you can be confident that the work will be completed in an efficient and professional manner.
With our skill, experience and technology to meet your needs, we want you to know that we are always here to help whatever your systems or service needs may be, we pride ourselves on delivering a bespoke service tailored to your needs.
We have proven network of engineers to deliver fire safety and security services which are backed up from our service desk, a team of service and corrective works co-ordinators, field line managers all managed by our service manager help deliver this work the way you want it.
All our engineers will call you to let you know they are on their way and the estimated time of arrival.
We have a long established and trusted relationship with our clients in delivering fire safety and security services and have always been transparent in our information, the good and bad is delivered and discussed with all our clients.